User tip: Triage Patient Concerns with Virtual Front Desk

Check out this virtual care webinar to learn how to set up your Virtual Front Desk using Brightsquid Secure-Mail for in-take and triage of new concerns. 

Clinics are using Secure-Mail to give patients a secure and convenient way to communicate without needing to align schedules. Your Secure-Mail account can be your Virtual Front Desk that manages incoming patient requests that can be forwarded and responded to by the appropriate staff member or clinician, similar to a phone but with greater efficiency. 

Patients are able to receive the care and continuity they need in the safety of their home and don’t need to call the clinic or book appointments for non-urgent inquiries. This allows your team to organize and prioritize what needs to be done while streamlining workload.