Brightsquid Secure-Mail for Patients
Safely connect with your healthcare providers and clinics to manage your health and treatment more conveniently than ever before.
Safe and Convenient Access to Your Healthcare Team
With Secure-Mail, you can collect records, results, medications, and treatment plans and save them for easy and secure online access. Get information or advice from any of your practitioners – without needing to change your schedule, wait on hold, or travel unnecessarily.
Secure-Mail makes life easier, by connecting you with your healthcare providers the same way you communicate with anyone else in your day-to-day. It works on your phone, tablet, or computer with your existing email address, and you don’t have to download or install any apps.
What Patients Say About Secure-Mail
Top 5 Ways Patients Use Secure-Mail
Ask questions about their health when they occur to them - no waiting for the office to open.
Get ready for appointments by responding to pre-appointment questionnaires or sending relevant information (like pictures) about a complaint
Review information sent by their care team to stay on track with treatment plans
Provide feedback on new medication, dosage or treatment plans
Connect providers across their healthcare team - any provider can create an account
How to Get Started With Your Secure-Mail
Secure-Mail is built for ease of use – it works a lot like email. If you ever have questions about how to use it to connect with members of your healthcare team, our expert Support Team is available to help. In fact, we’re the only service of this kind to offer direct patient support.
Get Invited
You have to be invited by a registered clinic in order to activate your account. If your doctor’s office hasn’t invited you to connect using Secure-Mail, let them know you’d like to use the system with them.
In Alberta, you can create your own Secure-Mail account by going to the messaging tab in your MyHealth Records Account. Once you’re setup, you can search for your providers in the directory.
In Alberta, you can create your own Secure-Mail account by going to the messaging tab in your MyHealth Records Account. Once you’re setup, you can search for your providers in the directory.
Verify and activate your account
Once you receive your invitation email, click the button in the body of the email and follow the steps in the form to activate your account. Use your date of birth as listed in your clinic file to verify your identity.
Explore the system
You’ll notice that Secure-Mail looks and feels just like your regular email account. Your Inbox, Sent, Drafts, and Trash folders are on the left, while message threads are in the center column, grouped by message subject. By simply clicking on a message thread, you can open a list of all the messages and replies in that conversation.
Send Secure-Mail Messages
Now that you’ve familiarized yourself with the system, you can go ahead and message any of your providers or clinics you find in the Brightsquid directory. If you don't see your provider in the directory, just ask the clinic to sign up for an account.
Start a new secure message by clicking “Compose” in the top right of your browser window.
Bringing Your Healthcare Team Together
Imagine being able to use one system to connect to any of your healthcare providers, including your medical clinic, dentist’s office, pharmacy, chiropractor, optometrist, and anyone else involved in your care.
Secure-Mail allows you to do just that by empowering truly patient centric and complete team-based care. It also gives you the ability to access to lab results, get prescription renewals electronically, and most importantly, avoid lengthy visits and travel time to the waiting room. The beauty is, anyone can use Secure-Mail with the ability to add as many recipients as they’d like, so you can have your other caregivers copied on the messages regarding all of your care and treatment.
