Secure-Mail is used by healthcare providers and patients to communicate effectively in line with way you communicate in your day-to-day. Use it to collect records, results, medications, and treatment plans for you and your family. Or just to get information or advice from your doctor without requiring an appointment. It's as easy as email, and keeps your personal information protected to the letter of the law.
The privacy of your personal health information cannot be guaranteed over traditional email. You should never agree to the use of email for correspondence about your healthcare. There are several risks to having your patient information exposed. Chiefly, email is a major vector for identity theft and your health information can give criminals everything they need to assume your identity.
Team-based healthcare that includes you helps you stay healthier. Brightsquid Secure-Mail lets everyone involved in your care (including you) share results and expertise more easily and securely so your health goals are achieved much more quickly.
There are many advantages to email-like communication. Brightsquid Secure-Mail provides the security required to email protected health information safely so that you can more easily access care, your care is safer and better coordinated, you feel better sooner, and your private information stays private.
Coordinate your care with other providers more safely and effectively
Send you test results
Schedule appointments and send detailed reminders
Follow up with treatment plan reminders or notify you of changes
Check in on the effectiveness of treatment
Send you your medical records
You can use Secure-Mail with any of your healthcare providers including your medical clinic, your dentist's office, your pharmacy, optometrist, and any other specialty involved in your care. If you don't see them in the Brightsquid directory, just ask them to signup for an account so you can work with them more close to better manage your healthcare. By accessing lab results and prescription renewals electronically, you can avoid visits to the waiting room. If everyone did it, Canadians would avoid 47 million in-person doctor visits each year.
The top 5 reasons patients use Secure-Mail to contact physicians:
A change in health
Discuss lab results
A new condition
Discuss changes in medication dosage
Discuss the need for a new prescription
Patients in contact with their physician through secure email see improved results on:
Blood pressure control
Cholesterol screening and control
Kidney function screening
Diabetes control and screening
If your doctor’s office hasn’t invited you to connect using Secure-Mail, let them know you’d like to use the system with them. You need to be invited by a registered clinic in order to activate your account.
Verify and activate your account:
Once you receive your invitation email, click the green button in the body of the email and follow the steps in the form to activate your account. You will need to make sure to use your date of birth as listed in your clinic file to verify your identity.
It works just like email:
You’ll notice that Secure-Mail looks and feels just like your regular email account.
Your Inbox, Sent, Drafts, and Trash folders are on the left.
Message threads are in the center column, grouped by message subject.
Clicking on a message thread opens a list of all the messages and replies sent under that subject line.
How to send Secure-Mail messages:
You can message any or provider or clinic that has already sent you a message, or you can reach out to new ones by searching the Brightsquid provider directory.
Start a new secure message by clicking “Compose” in the top right of your browser window. Or, click “Reply” to respond to a message from your doctor or their clinic.
When composing a message, make sure you only include private information such as details of your health and any identifying information about yourself in the text box with the closed padlock icon. That is where your information is kept private.
You can write a personalized message to your doctor or clinic in the unsecured (open padlock) text box, but it’s not necessary and the security of that part of your message can't be guaranteed because it travels the open Internet like traditional email.