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    SECURE-MAIL HELPS YOU MANAGE YOUR CARE.

    Healthcare gets better when patients get involved.

    Use Secure-Mail to engage as a contributing member of your healthcare team. Collect records, results, medications, and treatment plans to help you stay on top of your health. Plus, get information or advice from any of your practitioners – without needing to align schedules.

    Secure-Mail was designed to make lives easier, by helping you communicate with your healthcare providers the same way you communicate with anyone else in your day-to-day. It works on your phone with your existing email address, and you don’t have to download or install an application.

    SECURE-MAIL KEEPS YOUR PRIVATE INFORMATION PRIVATE.

    Because the privacy of your personal health information can’t be guaranteed over traditional email, it should never be used for healthcare correspondence. Secure-Mail works like email, except it’s guaranteed to give you the security you need to safely exchange health information, easily access the advice of your practitioners, and better coordinate care. Secure-Mail keeps your privacy protected to the letter of the law.

    WHAT PATIENTS SAY ABOUT SECURE-MAIL

    “Brightsquid is quick and allows for communication that doesn’t really need a doctor’s visit.”

    Patient,
    Calgary

    "Using Secure-Mail is way more convenient instead of playing phone tag. I can check messages and respond on break, no need to worry about schedules."

    Patient,
    Alberta

    “I love how I can connect with my health team to manage my chronic condition. Secure-Mail has been a godsend, especially when I have two young ones at home to care for.”

    Patient,
    Edmonton

    TOP 5 WAYS PATIENTS USE SECURE-MAIL:

    Ask about or discuss changes in health with members of their healthcare team

    Get ready for appointments by responding to pre-appointment questionnaires or sending relevant information (like pictures) about a complaint

    Review notes or information sent by their care team to ensure adherence to treatment plans

    Provide feedback on new medication, dosage or treatment plans

    Connect providers across their healthcare team

    YOUR ENTIRE HEALTHCARE TEAM. TOGETHER AT LAST.

    Imagine being able to use one system to connect to any of your healthcare providers, including your medical clinic, dentist's office, pharmacy, chiropractor, optometrist, and anyone else involved in your care.

    Secure-Mail allows you to do just that by empowering truly patient centric and complete team-based care. It also gives you the ability to access to lab results, get prescription renewals electronically, and most importantly, avoid lengthy visits and travel time to the waiting room. The beauty is, anyone can use Secure-Mail with the ability to add as many recipients as they’d like, so you can have your other caregivers copied on the messages regarding all of your care and treatment.

    MHR SECURE-MAIL

    In Alberta, Brightsquid Secure-Mail is integrated into the provincial MyHealth Records service to help patients and providers connect remotely, discuss results, and adjust plans.

    Learn How It Works

    HOW TO USE SECURE-MAIL AS A PATIENT

    Secure-Mail is built for ease of use – it works a lot like email. If you ever have questions about how to use it to connect with members of your healthcare team, our expert Support Team is available to help. In fact, we’re the only service of this kind to offer direct patient support. 

    Step 1: Get invited

    You have to be invited by a registered clinic in order to activate your account. If your doctor’s office hasn’t invited you to connect using Secure-Mail, let them know you’d like to use the system with them.

    In Alberta, you can create your own Secure-Mail account by going to the messaging tab in your MyHealth Records Account. Once you’re setup, you can search for your providers in the directory.

    Step 2: Verify and activate your account

    Once you receive your invitation email, click the button in the body of the email and follow the steps in the form to activate your account. Use your date of birth as listed in your clinic file to verify your identity.

    Step 3: Explore the system

    You’ll notice that Secure-Mail looks and feels just like your regular email account. Your Inbox, Sent, Drafts, and Trash folders are on the left, while message threads are in the center column, grouped by message subject. By simply clicking on a message thread, you can open a list of all the messages and replies in that conversation.

    Step 4: Send Secure-Mail messages

    Now that you’ve familiarized yourself with the system, you can go ahead and message any of your providers or clinics you find in the Brightsquid directory. If you don't see your provider in the Brightsquid directory, just ask the clinic to signup for an account (they can try it for two months free) so you can work with them more closely to better manage your healthcare. 

    Start a new secure message by clicking “Compose” in the top right of your browser window. Or, click “Reply” to respond to a message from your doctor or their clinic. Attaching photos is a great way to help your team give you advice on certain issues virtually.

    Important: When composing a message, make sure to only include private information such as details of your health and any identifying information about yourself in the text box marked with the closed padlock icon. That is where your information is kept private.

    You can write a personalized message to your doctor or clinic in the unsecured (open padlock) text box, however it’s not necessary and the security of that part of your message can't be guaranteed.