Virtual Care Tips for Continuity of Care – Read Receipts and Message Recall

Learn how to manage virtual care and your clinic’s Virtual Front Desk using the read receipt and message recall features in Brightsquid Secure-Mail. Your Secure-Mail account provides your clinic with more privacy compliance, cybersecurity, efficiency, effectiveness than fax, phone, and email.

Read receipts provide time stamps to know if and when a secure message you have sent has been read by the patient. This feature provides closed-loop communication without any followup required. It increases your clinic’s time management and helps keep communications organized.

Message recall allows you to remove access to a message that may have accidentally been sent to the wrong person, or from someone that no longer needs the information (such as a specialist no longer supporting care). Taking back an unopened message that you mistakenly sent can prevent accidental privacy breaches at your clinic.