Virtual Care Tip for Continuity – Shared Inbox

This webinar will teach you how to set up the Shared Inbox in your Secure-Mail account as your clinic’s virtual front desk. Your shared inbox is a collaborative inbox that your front desk team can use to triage patient concerns much more efficiently than using the phone. 

Secure-Mail helps keep your patients at home and isolated during COVID-19 andensures that no patient message is missed. It’s easy to set up with a few clicks and clinics that do have cut phone traffic by over 30% while increasing the capacity to address patient concerns by 20%.

Studies of virtual care systems that have been deployed for years have found that secure messaging services like Secure-Mail account for more than 80% of virtual interactions between clinics and their patients. It’s often the most efficient way to communicate with patients because there is no need for both parties to be available at the same time.