User Group 7: Patient Satisfaction and Engagement

Patient satisfaction is an important measure of quality. Research shows patient satisfaction directly impacts staff morale and productivity as well as clinician burnout. One patient lost to dissatisfaction has been shown to cost $200,000 in revenue over the life of your clinic.


This Brightsquid User Group Meeting explored the scientific research around the impacts patient satisfaction can have on clinic well-being. Watch the recording to learn how clinic managers have implemented Secure-Mail to improve patient satisfaction and achieve these practice performance enhancements:

  • Clinical outcomes
  • Patient retention
  • Timeliness of care
  • Efficiency of care
  • Effectiveness of visits
  • Treatment adherence
  • Reduced administrative costs
  • Staff morale and productivity

Patients now expect more options when communicating with your clinic. Forcing your patients to hold on the phone or re-dial and re-dial until they get through damages your relationship. Over 80% of patients will switch clinics for convenience alone. 

In this 30 minute webinar, you will discover how to provide patients with the convenience they expect to strengthen relationships and improve clinic performance. 

Ensure your clinic is operating smoothly and efficiently, stay up to date on the latest clinic performance advancements, register for our monthly User Group Meetings here.