Brightsquid user group 14: patient engagement tricks

One of the most common questions we hear from clinic managers is, “What’s the best way to use Secure-Mail with patients?”

The answer is, “There is no single best way to engage patients using Secure-Mail.”

First, a bit about why you should use Secure-Mail with your patients. 

Privacy compliance is one of the top features of Secure-Mail for clinic managers. You can replace all of your traditional emails exchanged with patients that endanger privacy. Your risk of privacy breach will go way down.

Thanks to the compliance of Secure-Mail, you can include any required information in your messages to patients. No more staff time spent waiting for phone calls to go to voicemail just so they can leave a cryptic message that might not be checked for days.

Probably the most important reason for using Secure-Mail with patients is that you can use it to improve patient outcomes.

Clinics that use Secure-Mail to prepare patients in advance state that appointments are more effective and patients agree. Research shows that patients forget 30-80% of what was discussed in an appointment shortly after they leave. Follow up summaries and resources are used to improve treatment adherence and support self-management.

Healthcare needs the full circle of care to work together.

The biggest way Secure-Mail supports patient outcomes is by uniting the care team around the patient and their health information. That’s why users belong to the Connected Healthcare Community. Your clinic and your patients can use Secure-Mail to interact with the rest of their care team. There is no room for misexplained details when patients are able to simply forward your message rather than try to explain what they interpreted.

While the explanation of why answered some of the how to use Secure-Mail to engage patients, Brightsquid User Group Meeting 14 goes into much more detail.

Watch the recording to learn tricks for:

  • Getting more patients to accept your Secure-Mail invitations
  • Addressing barriers to care patients experience in their daily lives
  • Keeping patient message volume manageable (there’s no real trick here, patients just don’t send many messages)
  • Explaining to patients that they can’t waive your responsibility to protect their privacy

Register for the monthly Brightsquid User Group to get more tips and tricks about simplifying clinic operations and preventing privacy breaches.