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Brightsquid Secure-Mail Service for Patients

Safely connect with your healthcare providers and clinics to manage your health and treatment more conveniently than ever before. Our secure mail service allows you to store medical records, and access test results, treatment plans and prescriptions safely and securely. Skip the waiting room, avoid phone tag, and manage your health from home with the most secure email account built for healthcare.

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A Secured Mail Connection With Your Healthcare Team

With Secure-Mail, you can collect records, results, medications, and treatment plans and keep them secure for easy reference. Get information or advice from any of your practitioners – without needing to change your schedule, wait on hold, or travel unnecessarily.

Our secure mail service makes patient life easier, by connecting you with your healthcare providers the same way you communicate with anyone else in your day-to-day. It works on your phone, tablet, or computer with your existing email address, and you don’t have to download or install any apps.

What Patients Say About Secure-Mail

Top 5 Ways Patients Use Our Secure Mail Service

Ask questions about their health when they occur to them - no waiting for the office to open.
Get ready for appointments by responding to pre-appointment questionnaires or sending relevant information (like pictures) about a complaint.
Review information sent by their care team to stay on track with treatment plans.
Provide feedback on new medication, dosage or treatment plans.
Connect providers across their healthcare team - any provider can create an account.

Here’s Why We’re The Most Convenient Secure Email Account for Patients

Data privacy is critical, especially when it comes to healthcare. Although there are many secure mail services that offer data encryption, Brightsquid Secure-Mail specifically meets the needs of healthcare providers and their patients with compliance measures that go well beyond encryption. We support safe healthcare data sharing between everyone who needs it to help make healthcare more efficient. 

A Closed Environment

All communication remains within the Brightsquid platform, reducing the risk of external threats or privacy breaches. Messages sent via Secure Mail never travel the open internet and hence are protected against potential exposure or interception.

Direct Account Access

As a patient with a Brightsquid account, you can use our secure mail accounts to communicate with every clinic you see, schedule appointments, ask questions, and get documents, all in one place online with one username and password.

How to Get Started With Your Secure-Mail Account

Secure-Mail is built for ease of use – it works a lot like email. If you ever have questions about how to use it to connect with members of your healthcare team, our expert Support Team is available to help. In fact, we’re the only service of this kind to offer direct patient support.
Get Invited

Get Invited

You have to be invited by a registered clinic in order to activate your secure mail account. If your doctor’s office hasn’t invited you to connect using Secure-Mail, let them know you’d like to use the system with them.

In Alberta, you can create your own Secure-Mail account by going to the messaging tab in your MyHealth Records Account. Once you’re setup, you can search for your providers in the directory.
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Verify and activate your account

Verify and activate your account

Once you receive your invitation email, click the button in the body of the email and follow the steps in the form to activate your account. Use your date of birth as listed in your clinic file to verify your identity.
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Explore the system

Explore the system

You’ll notice that Secure-Mail looks and feels just like your regular email account. Your Inbox, Sent, Drafts, and Trash folders are on the left, while message threads are in the center column, grouped by message subject. By simply clicking on a message thread, you can open a list of all the messages and replies in that conversation.
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Send Secure-Mail Messages

Send Secure-Mail Messages

Now that you’ve familiarized yourself with the system, you can go ahead and message any of your providers or clinics you find in the Brightsquid directory. If you don't see your provider in the directory, just ask the clinic to sign up for an account. Start a new secure message by clicking “Compose” in the top right of your browser window.

Why Use Brightsquid Secure-Mail

Enhanced Security for Your Health Information

Your data security is our priority. Brightsquid’s secured mail platform is compliant with privacy laws across North America, ensuring your health information remains private and protected. Only you and your healthcare provider will have access to your personal medical information.

Convenient Health Management

Secure-Mail works seamlessly on phones, tablets, and computers, eliminating the need for managing apps. You don’t have to manage different secure mail accounts for different providers, just tell them you prefer to manage everything in your Brightsquid account, any provider can sign up to use it.

Direct Access to Your Healthcare Providers

Communicate directly with and connect better with your care team, ask questions, review treatment plans, and stay updated on your health—all without scheduling extra appointments. As a platform supporting team-based care, Secure-Mail helps you coordinate easily with all providers involved in your care like therapists, and pharmacists, ensuring everyone is informed and aligned on your health journey.

Receive Real-Time Notifications

Secure-Mail offers comprehensive solutions for ensuring continuity of care, even while you’re on the move. Stay informed about new messages from your providers, so you never miss critical updates or responses. You can even send questions to your healthcare team as they occur to you – no more waiting for the clinic to open or answer the phone.

Bringing Your Healthcare Team Together

Imagine being able to use one system to connect to any of your healthcare providers, including your medical clinic, dentist’s office, pharmacy, chiropractor, optometrist, and anyone else involved in your care. Secure-Mail allows you to do just that by empowering truly patient-centric and complete team-based care. It also gives you the ability to access to lab results, get prescription renewals electronically, and most importantly, avoid lengthy visits and travel time to the waiting room. The beauty is, anyone can use Secure-Mail with the ability to add as many recipients as they’d like, so you can have your other caregivers copied on the messages regarding all of your care and treatment.

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Frequently Asked Questions about Brightsquid Secure Mail

What is Brightsquid Secure-Mail, and how is it different from regular email?

Brightsquid Secure-Mail is a secure mail service designed specifically for healthcare communication. Unlike regular email, it is fully secure, compliant with privacy laws across North America, and tailored to protect sensitive health information.

How do I get a Secure Mail account?

 Patients can sign up through an invitation from a participating clinic. If your clinic isn’t on Secure-Mail yet, let them know you’d like to use it.

Is there a fee for patients using Secure-Mail?

Brightsquid does not charge any fee for patients using our Secure Mail service to connect with their clinics and healthcare practitioners. Many clinics offer it as part of their patient services to improve efficiency, accessibility, and care.

Can I access Secure-Mail from any device?

Yes, Secure-Mail can be accessed through any web browser on phones, tablets, and computers, and it doesn’t require any additional software.

Is my data safe on Secure-Mail?

Absolutely. Brightsquid employs robust encryption and security measures to ensure that your secure mail account remains private and protected.

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