Secure Email For Successful Virtual Care Systems Manage your virtual front desk.
Conduct E-visits.
Protect privacy.
Secure-Mail is the most patient centred and privacy focused secure messaging service in healthcare. It is as easy as email and can be used with anyone, regardless of profession, even if they don’t have an account yet.
The closed network blocks spammers and ransomware attacks while protecting private patient information to the letter of the law. And all inbound messages come to an inbox shared and managed by front desk staff - just like your phone system.
When you invite your patients to Secure-Mail you give them a tool for increased treatment adherence, stronger attachment, and better engagement – all of which enhance patient outcomes.
Patients can use Secure-Mail with any provider, eliminating portal fatigue and centralizing their healthcare information in one convenient location online. Secure-Mail enables more patient centred virtual care than simple portal systems because it allows for 2-way communication.
Your patients know some of their care can be accessed virtually, and there are many ways they can access virtual care that interrupt continuity of care. Inviting your patients to Secure-Mail adds greater convenience to the ways they can access care at your clinic.
Patients prefer to communicate with your clinic using Secure-Mail over phone and in-office visits for three common encounter types.
Secure messaging can improve health outcome measures
Secure messaging can reduce wait times
Secure messaging increases patient satisfaction by 44%
97% of patients believe they should have email access to their clinics
Moving Forward with Virtual Care: How Many Secure Messages is Enough?
Learn How Clinics ImplementClinicians can appropriately engage with patients using Secure-Mail in a variety of ways. They can respond to questions received by the clinic through messaging or phone as is convenient or during scheduled Secure-Mail time.
Assess and treat certain mental health issues
Assess and treat dermatological concerns
Assess and manage chronic conditions
Assess and treat minor infections
Receive and review diagnostic and specialist reports
Provide healthcare to patients that are traveling
Any assessments that does not require palpation or auscultation
Staff and Clinicians rate Secure-Mail the fastest way to communicate outside of the clinic.
Eliminate phone tag
Eliminate envelope, stamp, and printing costs
Put almost a month of time to better use every year per staff member
Increase the number of patients seen in your clinic
Increase your daily patient encounters
Shared Inbox – This is your Virtual Front desk. Any staff member can have access to the clinic inbox to manage or triage patient messages. All messages can be delivered through the clinic, rather than individual accounts.
Multi Org Management – Set up and administer team inboxes for clinics or teams to optimize patient segmentation and operations management.
Multi Org Membership - Users can switch between organizations so staff that work for multiple clinicians, or clinicians that work in multiple clinics, can switch between inboxes depending on which clinic they are at currently.
Complete privacy compliance – Brightsquid Secure-Mail is built and maintained to meet and exceed regulatory requirements for keeping patient information secure across North America and in Europe.
Read Receipts – Close the communication loop instantly by checking to see if and when a message was read by a recipient (you can have more than one).
Message Recall – Remove access to a message for all recipients if they received the message in error or they are no longer involved in care. This solves one of the most common types of privacy breaches, disclosure to the wrong person.
500 MB Attachments – You can attach as many 500MB files as you need to to any Secure-Mail message. That means diagnostic quality sharing of DI with anyone that needs to see it. There are also no space restrictions on your Secure-Mail inbox.
Identified User Directory – You can be confident knowing that everyone in the global Professional and Patient directories are identified users
Ransomware blocking – Block the largest cyber threat in healthcare by using Secure-Mail instead of traditional email on all computers with access to the network that stores your patient data.
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