Improve communications. Improve outcomes. the fastest most patient-centric communication service in healthcare
With in-person visits on the decline, some patients may need to be reminded of the importance of staying in regular contact with your clinic for optimum health.
You can use Secure-Mail templates to screen patients for issues they may not be receiving care for. You can prepare patients for appointments in advance to keep consultations concise more effective. You can create the capacity for patients to access more services from your clinic and increase treatment adherence.
You’ll have one place to collect consent or establish service agreements and provide or support virtual visit services – Secure-Mail can be used to simply provide advice or collect information to help phone and in-person encounters run more effectively.
All inbound messages come to an inbox shared and managed by front desk staff. They can easily receive, triage, respond, and forward messages internally to be addressed by the appropriate clinician or support. The closed Brightsquid network blocks spammers and ransomware attacks while protecting private patient information to the letter of the law.
The best part? It can be used by anyone, anywhere, regardless of their profession – even if they don’t have an account yet.
When you invite patients to use Secure-Mail, you’re giving them a tool for better treatment adherence, stronger attachment, and better engagement – all with the greater goal of improving their outcomes. What’s more, patients can use this bi-directional communication tool with any provider, eliminating portal fatigue while housing their healthcare information in one convenient online location.
Patients have more convenient options for accessing care than ever before. By inviting patients to Secure-Mail, you’re giving them an easier way to access your clinic while strengthening the medical health home.
From interpreting routine test results, to addressing quick questions, to giving follow-up information on treatment, you can ensure your clinic is the place your patients will go to for all of their healthcare needs.
Clinicians can appropriately engage with patients using Secure-Mail in a variety of ways. They can respond to questions received by the clinic through messaging or phone as is convenient or during scheduled Secure-Mail time.
Assess and treat certain mental health issues
Assess and treat dermatological concerns
Assess and manage chronic conditions
Assess and treat minor infections
Receive and review diagnostic and specialist reports
Provide healthcare to patients that are traveling
Any assessments that does not require palpation or auscultation
Shared Inbox - Any assigned staff member can access this virtual“front desk” which is the clinic inbox to manage or triage patient and professional messages.
Message Templates – Save hours of typing every month by turning common messages into templates that are automatically personalized and can include multiple recipients at once. See how clinics use templates for COVID-19 screening.
Multi Organization Management – Team inboxes can be setup and administered centrally for clinics or teams to optimize patient segmentation and operations management.
Multi-Organization Membership – Staff that work with multiple clinicians, or clinicians that work across multiple clinics, can easily switch between inboxes depending on which clinic they are at. Members can be added or removed from any team by group administrators.
Complete Privacy Compliance – Brightsquid Secure-Mail is built and maintained to meet and exceed regulatory requirements for keeping patient information secure across North America and in Europe.
Virtually Assess & Treat – Engage patients on number of issues concerning mental health, dermatological cases, chronic conditions, minor infections, and assessments that don’t require palpation or auscultation.
Read Receipts – Close the loop on communications immediately by knowing if and when messages are read by recipients.
Message Recall – Remove access to messages for recipients that received the message in error or are no longer involved in care (solving one of the most common privacy breaches – disclosing information to the wrong person).
500 MB Attachments – Attach as many 500MB files as needed (no restrictions!) to any Secure-Mail message, meaning diagnostic quality sharing of DI with anyone that needs to see it.
Ransomware Blocking – Block the largest cyber threat in healthcare by using Secure-Mail (versus traditional email) on all computers with complete access to your patient data network.
Identified User Directory – Enjoy the peace of mind that comes with knowing that everyone in the global Professional and Patient directories are identified users.
10 Year Audit Trail – Messages and access records are kept for 10 years. Even if you delete a message or thread, we’ll be able to provide you with the report long into the future.
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