How patients safely connect with their doctors from home

March 19, 2020 2 min read

Through the COVID-19 pandemic, more than 60,000 patients remain connected to their medical clinic remotely using Brightsquid Secure-Mail. Others struggle to get through, wait in long lines, fumble with unfamiliar technologies, or avoid care altogether.

“Secure-Mail is very fast compared to waiting for an appointment to discuss what can be done by email. Especially now.”

           - Patient, NW Calgary

To support treatment of patients in isolation and keep people at home during the COVID-19 crisis, Brightsquid has made Secure-Mail free for all medical clinics in Canada.

As patients enter and maintain social isolation, it is important that they stay in contact with their medical team that has knowledge of their history. 

Secure-Mail is a secure and privacy-compliant way for healthcare providers to treat and offer advice to patients with no need for scheduling an appointment. It looks and feels just like email, so anyone can start using it quickly, and patients and other providers can be invited for free. 

Here’s how clinics are using Secure-Mail to treat patients at home:

  • Physicians check in with patients in isolation to monitor and provide advice 
  • Physicians in isolation themselves are still able to offer treatment safely
  • Patients provide follow up on health status and ask questions
  • Replace non-urgent visits such as results reviews, treatment follow up, and medication questions 
  • e-Consultations help determine if an office visit is necessary

Privacy compliance is of utmost importance as cyber criminals are taking advantage of the outbreak to trick their way into accessing your valuable patient records. 

Secure-Mail is free to all medical clinics until July 31, 2020.

To request your clinic’s free account visit:

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