It is extremely important for patients to know they can fully trust their healthcare providers, especially when it comes to handling their private health information. We surveyed hundreds of patients who use Brightsquid Secure-Mail with their providers to learn their perspectives on privacy and how Secure-Mail can best be used to fully engage them in their care.
Healthcare professionals beyond family doctor that patients want to connect with through secure email:
Here’s why patients want to use Secure-Mail to communicate with their healthcare professionals:
In addition, 42% of patients say they don't leave appointments with all the information they need, highlighting the importance of secure channels of communication for followup.
72% of patients believe it is very important that they be included in communications about their care between healthcare providers. Brightsquid allows for better two-way communication with patients and builds stronger patient and provider relationships. Patients say they feel more empowered using Brightsquid Secure-Mail because they are more active in their healthcare. In an interview, one patient expressed they wouldn’t use any other platform to communicate because of the risks and will deny healthcare provider that tries.