Medical Specialist Clinics Use Secure-Mail to Coordinate Care in Less Time.
Clinics across more than 90 healthcare specialties use Brightsquid Secure-Mail to communicate safely and efficiently. True team-based care is supported by Secure-Mail’s unique functionality that connects all types of providers, as well as patients and caregivers, in one easy-to-use messaging and file transfer service.
With narrower patient cohorts, higher clinical focus, and an emphasis on consultative communication, medical specialists handle high volumes of document-based, inter-provider communication. Analysis of Secure-Mail template use in Medical Specialist clinics shows secure communication of care coordination and collaborative patient updates dominate use across specializations.
Secure-Mail Helps Specialists With Efficiency and Trust.
Specialized medical clinics use Brightsquid primarily as a clinical collaboration and compliance channel — ensuring every referral, follow-up, and consent exchange is traceable and secure. Typical exchanges involve diagnostics, imaging, records transfers and treatment planning, as well as preparation and follow-up documents and instructions.
- Secure care coordination between providers – Tracked 2-way communication with large file attachments streamline referral processes. Custom secure forms hosted on your clinic websites can structure referrals for completeness with mandatory fields.
- Routine collaborative clinical updates – Close the loop on cases in an existing message thread or new message. Automatic Read Receipts show when your rmessage was seen.
- Document-heavy case transfers – Secure-Mail messages can handle as many attachments as needed, up to 500MB each.
- Appointment preparation and follow up – Use custom message templates to send patients intake and screening forms, consents for signature, and instructions to support efficient encounters.
- Patient self management tools – Use templates to deliver appropriate tools and information patients can use to stay on track between visits without additional clinic effort.
Referral Time Savings:
Specialist clinics use Secure-Mail for referral intake as well as e-Consultations. With the ability to send and receive 500MB files, clinics know images will be full-resolution to ensure diagnostic relevance. The time and cost ($100s/month) of managing paper fax, or mail based communication can be repurposed to give staff hours each month for more productive tasks.
Threaded conversations make it easy to track back-and-forth communications for clarity and ensuring all necessary data is available. No need to waste effort collecting and compiling data from multiple sources to complete the picture.
Admin teams manage the Shared Inbox as a group responsibility so that no messages are missed, and duplication of work is avoided. Each user gets their own dedicated account to support the legal requirement to track individual access. When forms are added for referral intake, a simple drag and drop of attachments is all it takes to get patient data into the EMR for physician review.
Privacy Compliant Patient Management:
When patients are properly engaged in two-way communication, appointments become shorter and more effective. Secure-Mail empowers clinics to engage patients with all the necessary information prior to appointments so that they show up prepared and on-time in the right place.
Specialists have cut the length of appointments by half with the use of Brightsquid secure custom forms to collect complaint data in advance. Physicians are better informed, and patients are more focused on which information is meaningful with time to reflect on details of their condition such as how often symptoms arise and apparent triggers.
Successful specialist clinics create custom Secure-Mail message templates to follow-up with patients regarding their diagnosis and treatment. These quick interactions improve adherence and focus the clinic’s time and space on patients still on the waitlist.
Patient Data Governance Made Easy
Protecting patient data is more important now than ever. Growing threats to digital data confidentiality necessitate enhanced privacy compliance and security. Traditional tools like fax and mail are some of the most common causes of privacy breaches in healthcare. They also add extra work that contributes to staff overwhelm which further increases risk of privacy mistakes.
Secure-Mail is built to automatically prevent the privacy breaches caused by fax, mail, and email. There is no need to worry if everyone on your team will always follow the strict procedures required to make fax and mail compliant when the technical safeguards built into Secure-Mail are keeping your data compliant.
Common issues like sending to the wrong person, emailing a list of patients using Cc instead of Bcc, or preventing mandatory access audits by sharing passwords either can’t happen in Secure-Mail, or can be immediately and reliably addressed.
Secure-Mail protects clinical integrity, institutional accountability, and professional credibility. Our systems have passed SOC II Type II review and support clinic privacy compliance by keeping all the data you send off the open Internet (unlike email and most efax).
Compliant Messaging to Privacy Breach Prevention Infrastructure
Smart specialist clinics recognize that the right technology implementations alleviate privacy risk without added process complexity. The medical specialty clinic usage data shows Brightsquid Secure-Mail is functioning as:
- A secure referral backbone
- A privacy-compliant care coordination bridge
- A core private connection to a constantly shifting panel of patients
For specialty practices, secure communication isn’t optional — it is a requirement to properly manage care. When implemented fully, Secure-Mail allows medical specialists to focus on providing their expertise while admin teams more effectively manage data flows in and out of the practice.
To learn more about how your Brightsquid Secure-Mail account can support clinic operations efficiency, book an account review with your dedicated clinic success agent.