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Secure Communication That Creates Clinic Capacity

Make clinic life simple with HIPAA-compliant email, full-resolution x-ray sending, and privacy breach prevention. Brightsquid Secure-Mail is the most secure webmail solution trusted by thousands of clinics to ensure safe and convenient communication.
Used to improve admin efficiency at 60,000+ healthcare clinics across North America.
Reduction in referral processing
0 %
Improvement in staff retention
0 %
Saved in communication costs every month
$ 0

Simplified Communications For Better Well-being

Over 91% of healthcare professionals agree that the fastest way to improve the quality of patient care is fixing the burden of time-intensive, manual administrative processes.

Secure-Mail is a simple-to-use service with a powerful impact on the well-being of your patients and your clinic.

Yes, it’s privacy compliant and prevents privacy breaches like mis-dialed faxes, unblinded emails, ransomware, and phishing attacks. It also saves staff time for more productive tasks such as patient recall, or screening your panel to ensure they’re getting all the care they need from your clinic.

HIPAA Secure Email That Simplifies Communications

Yes, Secure-Mail is a fully HIPAA compliant email solution that prevents privacy breaches like mis-dialed faxes, unblinded emails, ransomware, and phishing attacks.

More than that, Secure-Mail saves staff time for more productive tasks such as patient recall, or screening your patients to ensure they’re getting all the care they need from your clinic.

On average, dental clinics can save between $300-$600 each month in overhead consumable costs. No more stamps. Waaaay less paper and envelopes. Hardly any more shredding.

We’ll work with you to establish workflows, and custom templates, and onboard your patients get maximize your ROI.

Full-Featured for Clinic Needs

Switch to Secure-Mail to optimize your clinic communications while acquiring the knowledge needed to operate safely in the digital world. Our HIPAA compliant email system is designed to support clinical efficiency and confidence in every message you send.

You can use Secure-Mail with anyone, anywhere – even if they don’t have an account yet.

Error-proof HIPAA-Compliance

With built-in safeguards that prevent the most common privacy mistakes in healthcare, Brightsquid Secure-Mail meets and exceeds HIPAA privacy breach prevention standards.

Compliant Shared Inbox

Send and receive as a team so no message gets missed and messages represent your clinic, not individual employees. Create user accounts for each team member because sharing passwords breaks privacy rules.

Custom Message Templates

Save hours of typing and attachment searching every month by turning common communications into Secure-Mail message templates that are automatically personalized and can include multiple recipients at once.

Attach Full-Resolution X-rays

Send legible images instantly. Secure-Mail can deliver full-resolution imaging files in just a couple of clicks. Without inbox storage limit, you can attach as many 500MB files to each message. No more expensive photo printing!

Read Receipts

Close the loop on referrals and appointments or billing reminders by knowing if and when messages you send are read. Great for time-sensitive information or requests. No phone follow-up required.

Message Recall

In case mistakes happen, you can remove access to messages and attachments for recipients who received a message in error or are no longer involved in care.

Secure Bulk Messaging

Quickly and affordably send announcements, updates, and even secure screening questionnaires to your entire panel or select groups of patients.

Privacy Breach Prevention Training for all

The Brightsquid Privacy Support Team created a 45-minute online Privacy Breach Prevention training course available to all subscribed Brightsquid user accounts, and for purchase if your account is free.

Multi-Organization Membership

Staff that work with multiple clinicians, or dentists that work across multiple clinics, can use one login to easily switch between inboxes tied to different clinics.

The Most Secure Webmail That Supports Healthcare Priorities

There’s a clear reason why thousands of healthcare organizations subscribe to Secure Mail – it’s the most secure HIPAA compliant email solution designed for clinics and healthcare teams. It’s one thing to have software that checks a functional box, and quite another to adopt a platform that actually helps solve the information exchange problems care teams face. 

Whether you’re sending preauthorizations, imaging files, or billing information, Secure-Mail guarantees that only the intended recipient receives the information, meeting every HIPAA requirement along the way.

With end-to-end encryption and compliance with stringent privacy regulations like HIPAA and GDPR, Secure Mail ensures that every byte of patient data is protected for utmost confidentiality.

Connect with anyone. As easy as email.

Staff and clinicians rate Secure-Mail the fastest way to communicate with other clinics. You can exchange protected patient data with any of the 85,000+ healthcare professionals already using Secure-Mail, or invite new users to their own free account.

All of your patients can have free accounts to receive appointment prep documents, follow-up, results, reminders, and billing or insurance forms. Patients can also take strain off your phone system by sending non-urgent messages to your clinic.

With Secure Mail, you get the ease of communication – just like an email, but with the security and trust that comes with choosing the most secure webmail that’s convenient for healthcare.

Work Smart, Earn Patient Loyalty.

“Patients really like the convenience of Brightsquid.” – Dental Clinic Manager, Oregon

When you provide patients with a HIPAA compliant email option, you’re offering more than secure access – you’re providing an experience. With Secure-Mail, you’re supporting improved treatment adherence, stronger attachment, and better engagement.

Sending forms and instructions securely in advance saves staff time and resources at check-in, facilitates more on-time appointments, and helps appointments be more efficient and effective.

Patients don’t overuse Secure-Mail:
Patients own 81% of Secure-Mail accounts
Patients send 22% of Secure-Mail messages

Be More Patient-Centric

90% of patients expect to be able to use secure messaging with their healthcare clinics.

84% of patients are willing to switch healthcare providers for convenience alone.

Patients have more convenient options for accessing care than ever before. By inviting patients to Secure-Mail, you’re giving them an easier way to access your clinic while improving efficiency and maintaining full HIPAA compliance.

Support Patient Trust and Engagement with HIPAA Secure Email

User-Friendly, Inclusive Experience

Patients of all ages and tech skill levels can easily access their critical healthcare communication without the confusion of managing a different service for each provider.

Mobile Access and Convenience

From checking appointment schedules to receiving test results, this HIPAA compliant email solution offers easy access to healthcare on the go with no app to install or update.

Continuous Support & Improvements

You can count on our team to keep Secure-Mail updated and, compliant with all regulations, and accessible to all users. Patients get support from us, not your admin team.

Frequently Asked Questions

Can Secure-Mail be used with people outside our clinic?
Yes. You can use your Brightsquid Secure Mail account to communicate with patients and healthcare professionals who may not be directly linked to your clinic. Over 45,000 clinics in the US have a Brightsquid account, and as a subscribed clinic, you can invite any clinics that don’t already have an account to collaborate in Brightsquid. Even if your existing patients don’t have a Secure-Mail account, they can quickly be invited to create a free account.
Is Secure-Mail truly HIPAA compliant?
Yes. Secure-Mail is a fully HIPAA-compliant email solution that is aligned with all HIPAA privacy and security requirements. It protects PHI through encryption, private network transmission and storage, and access controls.
How does Secure-Mail help reduce admin workload in clinics?
When you choose HIPAA Compliant email solutions like Brightsquid’s Secure Mail, you eliminate time-intensive tasks like faxing, mailing, and manual record-keeping. Clinics that use Secure Mail have reported up to 75% less time spent processing referrals, hundreds of dollars saved in paper, printing and stamp costs, and 50% faster patient consultations. On average 20-40% of faxes need to be resent. Secure-Mail gets through the first time. Plus, there’s no printing, scanning, or shredding involved. The time staff take to prepare documents for mailing can be put to better use. Clinics also report a 30% reduction in phone traffic and that phone calls are 45 seconds shorter on average.
Does Secure Mail work for dental and speciality practices too?
Absolutely. Secure-Mail is widely used by dental clinics, specialists, therapists, and multi-location health groups who want a more efficient, convenient, and secure way to manage healthcare-related communications.
What kind of files can I send through Secure-Mail?
You can send full-resolution medical imaging and other large files including video and audio recordings (up to 500MB per file). There’s no limit on the number of attachments, making it ideal for sharing charts, scans, and reports.Plus the storage for your inbox is not limited so you won’t run out of space.
Can we send bulk messages or announcements?
Yes. Secure-Mail allows secure bulk messaging for panel-wide updates, appointment reminders, and even digital questionnaires—without compromising patient privacy.Go to ‘Panel Messaging’ under ‘Applications’ on the left navigation of your account.

Maximize Your Clinic’s Capacity with HIPAA Compliant Email

Our experts can help evaluate your current communication processes, identify opportunities for efficiency, and recommend the most effective implementation for your clinic.