{"id":2379,"date":"2023-09-01T02:39:43","date_gmt":"2023-09-01T02:39:43","guid":{"rendered":"https:\/\/kleetos.com\/?p=2379"},"modified":"2025-05-27T03:52:21","modified_gmt":"2025-05-27T03:52:21","slug":"compliant-email-for-healthcare","status":"publish","type":"post","link":"https:\/\/brightsquid.com\/us\/compliant-email-for-healthcare\/","title":{"rendered":"Compliant email for healthcare"},"content":{"rendered":"\t\t
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Research shows that\u00a0patients typically prefer email-like communication\u00a0over phone and in-office visits<\/strong>\u00a0when connecting with their clinic. You can strengthen patient relationship and increase capacity to deliver care by enabling secure email-like communications. There are significant advantages to using email-like communications over fax and mail inter-professionally, but traditional email creates extra work and is not compliant by its very nature.<\/p>

Using email to send protected health information is tempting<\/strong>\u00a0considering the ease and speed email has brought to communications. With the inefficiencies and delays caused by fax, phone, and mail,\u00a0it’s easily to conclude that email will boost productivity in healthcare. But as you know, email is a threat to confidentiality when used to exchange patient information.<\/p>

Asynchronous communication like email can improve health outcomes and increase overall efficiency of the healthcare system.<\/strong>\u00a0However, custodians of patient information and covered entities have a duty to protect the privacy of that information by keeping it confidential, and email does not satisfy this critical requirement.\u00a0\u00a0<\/p>

There is a secure and compliant alternative to email in healthcare.<\/strong>\u00a0We\u2019ll talk about that in a minute. First, let\u2019s examine the risks of using email and standard industry guidelines for email use in healthcare that limit practicality.\u00a0\u00a0<\/p>

Key risks of email in healthcare:<\/h3>

Interception:<\/strong>\u00a0Email does not secure patient information because email sends information across the Internet with no way to track where it went or who accessed or captured patient data contained within the message.\u00a0\u00a0<\/p>

Inference:<\/strong>\u00a0The name and nature of your practice can be considered protected patient information if it reveals aspects of their health treatment such as psychiatry, oncology, and other specialties. Even basic information seen by unintended eyes can be considered a breach.<\/p>

Loss:<\/strong>\u00a0Most email providers are under no obligation to store your messages and provide access for as long as regulations require. If you\u2019re using email for direct patient messaging and your email provider shuts down or refuses access, all records of those interactions are lost and you are out of compliance with privacy law.\u00a0\u00a0<\/p>

Zero Control:\u00a0<\/strong>No matter how secure and compliant your email service is, sending a message to a recipient that isn’t on your secure service means that information is quickly beyond your control and the safety of your service.\u00a0<\/p>

Guidelines for using email in healthcare are impractical:<\/h3>

Transmitting clinical details is the most effective use of an email-like communication service –\u00a0it’s the only way to replace fax and mail.\u00a0<\/strong>However,\u00a0health industry guidelines recommend limiting use of email to exchange patient information to not include clinical details.<\/strong>The guidelines also explain that you should consider your circumstances (such as the nature of your practice) and decide case by case if email is appropriate.<\/p>

You\u2019ll\u00a0save time and productivity using a service you know\u00a0is protecting any information you include.<\/strong><\/p>

Traditional email creates administrative burden in healthcare:<\/p>

Compliant use of email in a healthcare clinic to share protected information requires policies and training that restrict use and usefulness. In those cases you\u2019re relying on the judgement of clinic staff with each email sent or received. You\u2019ll likely end up having many repetitive conversations with patients that inadvertently share their protected health information through email simply by replying to your messages that were initially sent in compliance with regulations.\u00a0\u00a0<\/p>

Encryption alone is not the answer:<\/h3>

Encryption is often mentioned when people discuss emailing patient records.\u00a0Encrypted email is difficult to set up end-to-end<\/strong>\u00a0and service providers have\u00a0been sanctioned for advertising encryption that isn\u2019t really there. You\u2019ll have to make sure that any outsourced encryption\/encrypted email provider agrees to a contract compliant with regulatory requirements such as those outlined in the Health Information Act (an Information Manager Agreement), or HIPAA (Business Associate Agreement).<\/p>

One big challenge of encryption is that\u00a0sender and receiver both need an encryption key or must install similar software<\/strong>\u00a0which can double or triple the administrative work required for communication.Further, encryption does not keep emails from being intercepted and even sophisticated encryption is vulnerable to hacks.<\/p>

It\u2019s important to note that encryption is only one aspect of compliant communication.<\/strong>\u00a0Privacy regulations obligate additional policies, protections, and procedures to ensure patient information is exchanged responsibly.\u00a0Other advice in guidelines is to explain to patients you will not accept emails from them that contain detailed clinical information.\u00a0<\/p>

Brightsquid Secure-Mail is a\u00a0simple solution that improves productivity and shares patient records in compliance with regulations:<\/h3>

Using\u00a0Brightsquid Secure-Mail<\/a>\u00a0solves the problems of traditional email<\/strong>\u00a0and delivers the benefits of digital asynchronous communication.\u00a0while protecting patient information in compliance with privacy regulations. With Secure-Mail you can enable staff and clinicians with direct patient messaging and be confident that protected information is secure every time.\u00a0You\u2019ll also be able to\u00a0provide more detail in messages<\/strong>\u00a0which can greatly increase productivity by reducing back and forth. This type of compliant healthcare communication also improves clinical effectiveness because patients can refer to treatment plans and notes to be more active in their own care.<\/p>

It\u2019s clear that electronic asynchronous communication is beneficial to healthcare.\u00a0We can help reduce costs while improving outcomes.<\/strong>\u00a0<\/p>

Try\u00a0Secure-Mail FREE\u00a0FOR 2 MONTHS in a Clinic Performance package.\u00a0<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Research shows that\u00a0patients typically prefer email-like communication\u00a0over phone and in-office visits\u00a0when connecting with their clinic. You can strengthen patient relationship and increase […]<\/p>\n","protected":false},"author":1,"featured_media":2987,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2379","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-brightsquid-blog"],"yoast_head":"\nHIPAA Compliant Email for Healthcare | Brightsquid Blog<\/title>\n<meta name=\"description\" content=\"There are a lot of risks associated with using traditional email for sharing healthcare data. 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