{"id":2377,"date":"2023-09-01T02:47:40","date_gmt":"2023-09-01T02:47:40","guid":{"rendered":"https:\/\/kleetos.com\/?p=2377"},"modified":"2025-07-07T07:37:15","modified_gmt":"2025-07-07T07:37:15","slug":"how-dental-clinics-make-referrals-better","status":"publish","type":"post","link":"https:\/\/brightsquid.com\/us\/how-dental-clinics-make-referrals-better\/","title":{"rendered":"How Dental Clinics Make Referrals Better"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Palumbo Family Dentistry Business Manager, Tyler Kerr, has single-handedly boosted front office productivity and maximized scanner value with one simple software subscription. When Mr. Kerr was hired to introduce greater efficiency, it quickly became clear that new digital scanners necessitated new digital processes.\u00a0\u201cI\u2019m not going to pay for a digital system but still print radiographs and mail them, that\u2019s going backwards,\u201d\u00a0<\/b>explains Mr. Kerr regarding how he is using Brightsquid Secure-mail to maximize clinic\u2019s return on their new x-ray equipment.<\/p>

Increase Dental Office Efficiency and Effectiveness:<\/h3>

For Palumbo Family Dentistry, Brightsquid Secure-Mail is an integral part of front office process. As a digital office, Mr. Kerr has access to all scans and patient information directly on his computer, which makes printing and stuffing envelopes more work and ultimately a greater expense. \u201cWe\u2019re extremely busy,\u201d says Mr. Kerr. \u201cAs a general office we send a lot of referrals. For me to be able to just click a button and send files while I\u2019m on the phone with a patient, it\u2019s huge.\u00a0It\u2019s a MASSIVE time saver for your office.”<\/b><\/p>

Accelerate specialist collaboration:<\/h3>

Using Secure-Mail has streamlined the process of working with specialists and cut costs for both offices. Mr. Kerr describes his new referral process as easy and fast. \u201cIf an office calls about one of our patients they\u2019re seeing in five minutes,\u00a0we can send the referral form and x-rays immediately<\/b>. If they aren\u2019t on Brightsquid, I can just invite them. If they don\u2019t want Brightsquid, they have to wait a week for the mail.\u201d<\/p>

While digital collaboration tools like Brightsquid Secure-Mail strengthen the relationship between collaborating offices, Mr. Kerr says, \u201cI find myself not referring as much to the couple of offices that haven\u2019t set up their free account.<\/b>\u00a0When I do have to refer to them, it goes right to the bottom of my to do pile, because I have to find a window of time big enough to put a physical mail package together.\u201d<\/p>

Cut Costs and Protect Patients:<\/h3>

Mr. Kerr knows patients and quality of treatment suffer when other offices continue to rely on snail mail to send and receive printed radiographs. \u201cNo matter how good your printer is, it\u2019s never as good as digital format. And that can limit diagnostic usefulness.\u201d<\/p>

One pediatric specialist he works with demands to wait for printed images to be mailed. If the print quality doesn\u2019t meet the doctor\u2019s needs, or the prints don\u2019t arrive in time,\u00a0children are needlessly exposed to a double dose of radiation to re-do the images<\/b>. The time and effort spent on the original images is then wasted, and the patient is at risk of surpassing frequency limitations on their insurance.<\/p>

Keep up with the Pack and Stay Compliant:<\/h3>

Mr. Kerr says offices afraid of losing patient information sent or stored digitally have it wrong. He has had to explain to at least one doctor that HIPAA requires all data be securely backed up (so HIPAA compliant offices should never be worried about data loss). In one case, \u201cshe had a friend that had lost everything in a crash. Which, of course, means they didn\u2019t have a back up. Which, of course, is a HIPAA violation.\u201d<\/p>

\u201cCompliance is huge. HIPAA is so simple, if you have the right tools,\u201d Mr. Kerr says. \u201cBrightsquid is an easy and secure way to communicate that allows us to go digital and stay compliant.\u00a0It also shows our patients that we\u2019re keeping their information safe.<\/b><\/p>

The entire industry is going digital. Mr. Kerr says that offices that continue to rely solely on mail and fax are going to fall behind and lose business. \u201cIt gets very difficult and expensive for a general dentist that has transitioned to digital to send information to those offices still holding on to paper.\u201d<\/p>

Realize the Value of Digitization with Secure-Mail:<\/h3>

The value Mr. Kerr receives from his Brightsquid subscription far outweighs the small monthly subscription. He says, \u201cIt\u2019s not a huge expensive tool but it makes a large impact.<\/b>\u00a0The ease of use and everything about how it works just makes life for offices that use it so much easier.<\/p>

If I didn\u2019t have Secure-Mail, I\u2019d need two of me. I can\u2019t imagine not having Brightsquid. We would have put all this money into updating our technical capabilities without being able to really realize their true value. Brightsquid has allowed us to unlock the full potential of a truly seamless and ultimately paperless system and\u00a0I highly recommend it to everyone.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Palumbo Family Dentistry Business Manager, Tyler Kerr, has single-handedly boosted front office productivity and maximized scanner value with one simple software subscription. […]<\/p>\n","protected":false},"author":3,"featured_media":2992,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2377","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-brightsquid-blog"],"yoast_head":"\nBetter Referrals for Dental Clinics | Brightsquid Case Study<\/title>\n<meta name=\"description\" content=\"Here\u2019s how Palumbo Family Dentistry improved their front office productivity using Brightsquid\u2019s HIPAA Compliant email.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/brightsquid.com\/how-dental-clinics-make-referrals-better\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Dental Clinics Make Referrals Better\" \/>\n<meta property=\"og:description\" content=\"Here\u2019s how Palumbo Family Dentistry improved their front office productivity using Brightsquid\u2019s HIPAA Compliant email.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/brightsquid.com\/how-dental-clinics-make-referrals-better\/\" \/>\n<meta property=\"og:site_name\" content=\"Brightsquid US | Simplify Clinic Operations, Prevent Privacy Breaches\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-01T02:47:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-07T07:37:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/brightsquid.com\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/secure-clinic-messaging-how-dental-clinics-make-referrals-better-brightsquid-blog.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"812\" \/>\n\t<meta property=\"og:image:height\" content=\"372\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jeff MacKay\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jeff MacKay\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/brightsquid.com\/us\/how-dental-clinics-make-referrals-better\/\",\"url\":\"https:\/\/brightsquid.com\/how-dental-clinics-make-referrals-better\/\",\"name\":\"Better Referrals for Dental Clinics | Brightsquid Case Study\",\"isPartOf\":{\"@id\":\"https:\/\/brightsquid.com\/us\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/brightsquid.com\/how-dental-clinics-make-referrals-better\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/brightsquid.com\/how-dental-clinics-make-referrals-better\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/brightsquid.com\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/secure-clinic-messaging-how-dental-clinics-make-referrals-better-brightsquid-blog.jpg\",\"datePublished\":\"2023-09-01T02:47:40+00:00\",\"dateModified\":\"2025-07-07T07:37:15+00:00\",\"author\":{\"@id\":\"https:\/\/brightsquid.com\/us\/#\/schema\/person\/03b64025f65c46c9c533c12786f64970\"},\"description\":\"Here\u2019s how Palumbo Family Dentistry improved their front office productivity using Brightsquid\u2019s HIPAA Compliant email.\",\"breadcrumb\":{\"@id\":\"https:\/\/brightsquid.com\/how-dental-clinics-make-referrals-better\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/brightsquid.com\/how-dental-clinics-make-referrals-better\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/brightsquid.com\/how-dental-clinics-make-referrals-better\/#primaryimage\",\"url\":\"https:\/\/brightsquid.com\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/secure-clinic-messaging-how-dental-clinics-make-referrals-better-brightsquid-blog.jpg\",\"contentUrl\":\"https:\/\/brightsquid.com\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/secure-clinic-messaging-how-dental-clinics-make-referrals-better-brightsquid-blog.jpg\",\"width\":812,\"height\":372},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/brightsquid.com\/how-dental-clinics-make-referrals-better\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/brightsquid.com\/us\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How Dental Clinics Make Referrals Better\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/brightsquid.com\/us\/#website\",\"url\":\"https:\/\/brightsquid.com\/us\/\",\"name\":\"Brightsquid US | Simplify Clinic Operations, Prevent Privacy Breaches\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/brightsquid.com\/us\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/brightsquid.com\/us\/#\/schema\/person\/03b64025f65c46c9c533c12786f64970\",\"name\":\"Jeff MacKay\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/brightsquid.com\/us\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/790e1d13d64ada71f29d7fbed1e81c84?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/790e1d13d64ada71f29d7fbed1e81c84?s=96&d=mm&r=g\",\"caption\":\"Jeff MacKay\"},\"description\":\"Jeff MacKay, Director of Marketing at Brightsquid, is an optimizer with 20+ years of doing, learning, and leading in communications and advanced business technology implementation. For nearly a decade, he has focused on operational efficiency in healthcare, helping thousands of organizations implement more effective processes while also supporting enhanced privacy compliance. A true collaborator, Jeff pushes teams to challenge the status quo, rolling up his sleeves to help implement the resulting innovations. Jeff is a regular conference speaker, student of practical privacy compliance, cybersecurity trends, and technology in healthcare.\",\"jobTitle\":\"Director of Marketing\",\"url\":\"https:\/\/brightsquid.com\/us\/author\/jeff\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Better Referrals for Dental Clinics | Brightsquid Case Study","description":"Here\u2019s how Palumbo Family Dentistry improved their front office productivity using Brightsquid\u2019s HIPAA Compliant email.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/brightsquid.com\/how-dental-clinics-make-referrals-better\/","og_locale":"en_US","og_type":"article","og_title":"How Dental Clinics Make Referrals Better","og_description":"Here\u2019s how Palumbo Family Dentistry improved their front office productivity using Brightsquid\u2019s HIPAA Compliant email.","og_url":"https:\/\/brightsquid.com\/how-dental-clinics-make-referrals-better\/","og_site_name":"Brightsquid US | Simplify Clinic Operations, Prevent Privacy Breaches","article_published_time":"2023-09-01T02:47:40+00:00","article_modified_time":"2025-07-07T07:37:15+00:00","og_image":[{"width":812,"height":372,"url":"https:\/\/brightsquid.com\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/secure-clinic-messaging-how-dental-clinics-make-referrals-better-brightsquid-blog.jpg","type":"image\/jpeg"}],"author":"Jeff MacKay","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Jeff MacKay","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/brightsquid.com\/us\/how-dental-clinics-make-referrals-better\/","url":"https:\/\/brightsquid.com\/how-dental-clinics-make-referrals-better\/","name":"Better Referrals for Dental Clinics | Brightsquid Case Study","isPartOf":{"@id":"https:\/\/brightsquid.com\/us\/#website"},"primaryImageOfPage":{"@id":"https:\/\/brightsquid.com\/how-dental-clinics-make-referrals-better\/#primaryimage"},"image":{"@id":"https:\/\/brightsquid.com\/how-dental-clinics-make-referrals-better\/#primaryimage"},"thumbnailUrl":"https:\/\/brightsquid.com\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/secure-clinic-messaging-how-dental-clinics-make-referrals-better-brightsquid-blog.jpg","datePublished":"2023-09-01T02:47:40+00:00","dateModified":"2025-07-07T07:37:15+00:00","author":{"@id":"https:\/\/brightsquid.com\/us\/#\/schema\/person\/03b64025f65c46c9c533c12786f64970"},"description":"Here\u2019s how Palumbo Family Dentistry improved their front office productivity using Brightsquid\u2019s HIPAA Compliant email.","breadcrumb":{"@id":"https:\/\/brightsquid.com\/how-dental-clinics-make-referrals-better\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/brightsquid.com\/how-dental-clinics-make-referrals-better\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/brightsquid.com\/how-dental-clinics-make-referrals-better\/#primaryimage","url":"https:\/\/brightsquid.com\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/secure-clinic-messaging-how-dental-clinics-make-referrals-better-brightsquid-blog.jpg","contentUrl":"https:\/\/brightsquid.com\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/secure-clinic-messaging-how-dental-clinics-make-referrals-better-brightsquid-blog.jpg","width":812,"height":372},{"@type":"BreadcrumbList","@id":"https:\/\/brightsquid.com\/how-dental-clinics-make-referrals-better\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/brightsquid.com\/us\/"},{"@type":"ListItem","position":2,"name":"How Dental Clinics Make Referrals Better"}]},{"@type":"WebSite","@id":"https:\/\/brightsquid.com\/us\/#website","url":"https:\/\/brightsquid.com\/us\/","name":"Brightsquid US | Simplify Clinic Operations, Prevent Privacy Breaches","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/brightsquid.com\/us\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/brightsquid.com\/us\/#\/schema\/person\/03b64025f65c46c9c533c12786f64970","name":"Jeff MacKay","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/brightsquid.com\/us\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/790e1d13d64ada71f29d7fbed1e81c84?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/790e1d13d64ada71f29d7fbed1e81c84?s=96&d=mm&r=g","caption":"Jeff MacKay"},"description":"Jeff MacKay, Director of Marketing at Brightsquid, is an optimizer with 20+ years of doing, learning, and leading in communications and advanced business technology implementation. For nearly a decade, he has focused on operational efficiency in healthcare, helping thousands of organizations implement more effective processes while also supporting enhanced privacy compliance. A true collaborator, Jeff pushes teams to challenge the status quo, rolling up his sleeves to help implement the resulting innovations. Jeff is a regular conference speaker, student of practical privacy compliance, cybersecurity trends, and technology in healthcare.","jobTitle":"Director of Marketing","url":"https:\/\/brightsquid.com\/us\/author\/jeff\/"}]}},"_links":{"self":[{"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/posts\/2377"}],"collection":[{"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/comments?post=2377"}],"version-history":[{"count":8,"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/posts\/2377\/revisions"}],"predecessor-version":[{"id":2996,"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/posts\/2377\/revisions\/2996"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/media\/2992"}],"wp:attachment":[{"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/media?parent=2377"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/categories?post=2377"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/tags?post=2377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}