{"id":2264,"date":"2023-08-31T03:36:09","date_gmt":"2023-08-31T03:36:09","guid":{"rendered":"https:\/\/kleetos.com\/?p=2264"},"modified":"2025-07-07T07:17:17","modified_gmt":"2025-07-07T07:17:17","slug":"the-burden-of-outdated-communications-technologies-in-healthcare","status":"publish","type":"post","link":"https:\/\/brightsquid.com\/us\/the-burden-of-outdated-communications-technologies-in-healthcare\/","title":{"rendered":"The Burden of Outdated Communications Technologies in Healthcare"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Outdated and insecure modes of communication like voicemail, fax, and postal mail place a burden on you, your clinic, and your patients.<\/h4>

In today\u2019s day and age, people are difficult to reach over the\u00a0phone<\/strong>. Personal voicemail is rarely checked, and going back and forth playing phone tag wastes staff time. Even if you are able to connect with patients over the phone, keeping track of the conversation thread over different contacts can be difficult, which leaves plenty of room for miscommunication and errors.<\/p>

Fax machines<\/strong>\u00a0are cumbersome, time-consuming, and deficient when it comes to team messaging and collaborative care. Just because a fax goes through, does not mean that the appropriate person has read it. Messages can get lost, misplaced, or can end up in the wrong hands due to simple misdials, or all-too-common fax server malfunctions. In the era of improved patient engagement, using this out-dated device also segregates patients out of the conversation about their health and creates a need for duplication.<\/p>

Finally, when we consider all of the instant communication tools available to clinics today, communicating via\u00a0mail<\/strong>\u00a0on time-sensitive issues poses challenges. Not only is this method slow, expensive and labour intensive, but it also is incongruent with the digital lifestyles that most patients live today.<\/p>

When was the last time you used a fax machine or typed (or wrote) and mailed a letter in your daily life? Yes, it\u2019s important to engage patients, but these outdated communication methods are inefficient, inconvenient, disjointed, and expensive.<\/strong><\/em><\/p>

Thousands of physicians, specialists, allied health professionals, and patients are improving quality of life and overall care by sharing Protected Healthcare Information securely and efficiently with Brightsquid Secure-Mail.\u00a0To learn more, visit:\u00a0https:\/\/brightsquid.com\/secure-mail\/<\/a>.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Outdated and insecure modes of communication like voicemail, fax, and postal mail place a burden on you, your clinic, and your patients. […]<\/p>\n","protected":false},"author":5,"featured_media":2576,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2264","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-brightsquid-blog"],"yoast_head":"\nSave Your Clinic From Outdated Healthcare Tech | Brightsquid Blog<\/title>\n<meta name=\"description\" content=\"Switch to HIPAA Compliant modern email solutions and save your practice from the risks of using outdated and insecure modes of communication like voicemail, fax, etc.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/brightsquid.com\/blog\/the-burden-of-outdated-communications-technologies-in-healthcare\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Burden of Outdated Communications Technologies in Healthcare\" \/>\n<meta property=\"og:description\" content=\"Switch to HIPAA Compliant modern email solutions and save your practice from the risks of using outdated and insecure modes of communication like voicemail, fax, etc.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/brightsquid.com\/blog\/the-burden-of-outdated-communications-technologies-in-healthcare\/\" \/>\n<meta property=\"og:site_name\" content=\"Brightsquid US | Simplify Clinic Operations, Prevent Privacy Breaches\" \/>\n<meta property=\"article:published_time\" content=\"2023-08-31T03:36:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-07T07:17:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/brightsquid.com\/us\/wp-content\/uploads\/sites\/2\/2023\/08\/secure-clinic-messaging-burdern-of-outdated-communication-brightsquid-blog.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"812\" \/>\n\t<meta property=\"og:image:height\" content=\"372\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Eyre\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Eyre\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/brightsquid.com\/us\/the-burden-of-outdated-communications-technologies-in-healthcare\/\",\"url\":\"https:\/\/brightsquid.com\/blog\/the-burden-of-outdated-communications-technologies-in-healthcare\/\",\"name\":\"Save Your Clinic From Outdated Healthcare Tech | Brightsquid Blog\",\"isPartOf\":{\"@id\":\"https:\/\/brightsquid.com\/us\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/brightsquid.com\/blog\/the-burden-of-outdated-communications-technologies-in-healthcare\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/brightsquid.com\/blog\/the-burden-of-outdated-communications-technologies-in-healthcare\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/brightsquid.com\/us\/wp-content\/uploads\/sites\/2\/2023\/08\/secure-clinic-messaging-burdern-of-outdated-communication-brightsquid-blog.jpg\",\"datePublished\":\"2023-08-31T03:36:09+00:00\",\"dateModified\":\"2025-07-07T07:17:17+00:00\",\"author\":{\"@id\":\"https:\/\/brightsquid.com\/us\/#\/schema\/person\/0ba78e02848b3e0d7d568dc35bad2378\"},\"description\":\"Switch to HIPAA Compliant modern email solutions and save your practice from the risks of using outdated and insecure modes of communication like voicemail, fax, etc.\",\"breadcrumb\":{\"@id\":\"https:\/\/brightsquid.com\/blog\/the-burden-of-outdated-communications-technologies-in-healthcare\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/brightsquid.com\/blog\/the-burden-of-outdated-communications-technologies-in-healthcare\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/brightsquid.com\/blog\/the-burden-of-outdated-communications-technologies-in-healthcare\/#primaryimage\",\"url\":\"https:\/\/brightsquid.com\/us\/wp-content\/uploads\/sites\/2\/2023\/08\/secure-clinic-messaging-burdern-of-outdated-communication-brightsquid-blog.jpg\",\"contentUrl\":\"https:\/\/brightsquid.com\/us\/wp-content\/uploads\/sites\/2\/2023\/08\/secure-clinic-messaging-burdern-of-outdated-communication-brightsquid-blog.jpg\",\"width\":812,\"height\":372},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/brightsquid.com\/blog\/the-burden-of-outdated-communications-technologies-in-healthcare\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/brightsquid.com\/us\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The Burden of Outdated Communications Technologies in Healthcare\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/brightsquid.com\/us\/#website\",\"url\":\"https:\/\/brightsquid.com\/us\/\",\"name\":\"Brightsquid US | Simplify Clinic Operations, Prevent Privacy Breaches\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/brightsquid.com\/us\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/brightsquid.com\/us\/#\/schema\/person\/0ba78e02848b3e0d7d568dc35bad2378\",\"name\":\"Mark Eyre\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/brightsquid.com\/us\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e5cae207e845c1cc3eba09e399b494bb?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e5cae207e845c1cc3eba09e399b494bb?s=96&d=mm&r=g\",\"caption\":\"Mark Eyre\"},\"description\":\"Mark Eyre is the Director of Customer Operations at Brightsquid Secure Communications Corp., a leading provider of secure communication solutions tailored for team-based and patient-centered healthcare. Since joining the company\u2019s leadership team in 2010, Mark has been vital in shaping Brightsquid\u2019s customer operations, product, and support strategies, emphasizing the importance of privacy and usability in healthcare communications to help improve the effectiveness and efficiency of clinic operations for thousands of organizations across North America.\",\"url\":\"https:\/\/brightsquid.com\/us\/author\/mark\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Save Your Clinic From Outdated Healthcare Tech | Brightsquid Blog","description":"Switch to HIPAA Compliant modern email solutions and save your practice from the risks of using outdated and insecure modes of communication like voicemail, fax, etc.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/brightsquid.com\/blog\/the-burden-of-outdated-communications-technologies-in-healthcare\/","og_locale":"en_US","og_type":"article","og_title":"The Burden of Outdated Communications Technologies in Healthcare","og_description":"Switch to HIPAA Compliant modern email solutions and save your practice from the risks of using outdated and insecure modes of communication like voicemail, fax, etc.","og_url":"https:\/\/brightsquid.com\/blog\/the-burden-of-outdated-communications-technologies-in-healthcare\/","og_site_name":"Brightsquid US | Simplify Clinic Operations, Prevent Privacy Breaches","article_published_time":"2023-08-31T03:36:09+00:00","article_modified_time":"2025-07-07T07:17:17+00:00","og_image":[{"width":812,"height":372,"url":"https:\/\/brightsquid.com\/us\/wp-content\/uploads\/sites\/2\/2023\/08\/secure-clinic-messaging-burdern-of-outdated-communication-brightsquid-blog.jpg","type":"image\/jpeg"}],"author":"Mark Eyre","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Mark Eyre","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/brightsquid.com\/us\/the-burden-of-outdated-communications-technologies-in-healthcare\/","url":"https:\/\/brightsquid.com\/blog\/the-burden-of-outdated-communications-technologies-in-healthcare\/","name":"Save Your Clinic From Outdated Healthcare Tech | Brightsquid Blog","isPartOf":{"@id":"https:\/\/brightsquid.com\/us\/#website"},"primaryImageOfPage":{"@id":"https:\/\/brightsquid.com\/blog\/the-burden-of-outdated-communications-technologies-in-healthcare\/#primaryimage"},"image":{"@id":"https:\/\/brightsquid.com\/blog\/the-burden-of-outdated-communications-technologies-in-healthcare\/#primaryimage"},"thumbnailUrl":"https:\/\/brightsquid.com\/us\/wp-content\/uploads\/sites\/2\/2023\/08\/secure-clinic-messaging-burdern-of-outdated-communication-brightsquid-blog.jpg","datePublished":"2023-08-31T03:36:09+00:00","dateModified":"2025-07-07T07:17:17+00:00","author":{"@id":"https:\/\/brightsquid.com\/us\/#\/schema\/person\/0ba78e02848b3e0d7d568dc35bad2378"},"description":"Switch to HIPAA Compliant modern email solutions and save your practice from the risks of using outdated and insecure modes of communication like voicemail, fax, etc.","breadcrumb":{"@id":"https:\/\/brightsquid.com\/blog\/the-burden-of-outdated-communications-technologies-in-healthcare\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/brightsquid.com\/blog\/the-burden-of-outdated-communications-technologies-in-healthcare\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/brightsquid.com\/blog\/the-burden-of-outdated-communications-technologies-in-healthcare\/#primaryimage","url":"https:\/\/brightsquid.com\/us\/wp-content\/uploads\/sites\/2\/2023\/08\/secure-clinic-messaging-burdern-of-outdated-communication-brightsquid-blog.jpg","contentUrl":"https:\/\/brightsquid.com\/us\/wp-content\/uploads\/sites\/2\/2023\/08\/secure-clinic-messaging-burdern-of-outdated-communication-brightsquid-blog.jpg","width":812,"height":372},{"@type":"BreadcrumbList","@id":"https:\/\/brightsquid.com\/blog\/the-burden-of-outdated-communications-technologies-in-healthcare\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/brightsquid.com\/us\/"},{"@type":"ListItem","position":2,"name":"The Burden of Outdated Communications Technologies in Healthcare"}]},{"@type":"WebSite","@id":"https:\/\/brightsquid.com\/us\/#website","url":"https:\/\/brightsquid.com\/us\/","name":"Brightsquid US | Simplify Clinic Operations, Prevent Privacy Breaches","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/brightsquid.com\/us\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/brightsquid.com\/us\/#\/schema\/person\/0ba78e02848b3e0d7d568dc35bad2378","name":"Mark Eyre","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/brightsquid.com\/us\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/e5cae207e845c1cc3eba09e399b494bb?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e5cae207e845c1cc3eba09e399b494bb?s=96&d=mm&r=g","caption":"Mark Eyre"},"description":"Mark Eyre is the Director of Customer Operations at Brightsquid Secure Communications Corp., a leading provider of secure communication solutions tailored for team-based and patient-centered healthcare. Since joining the company\u2019s leadership team in 2010, Mark has been vital in shaping Brightsquid\u2019s customer operations, product, and support strategies, emphasizing the importance of privacy and usability in healthcare communications to help improve the effectiveness and efficiency of clinic operations for thousands of organizations across North America.","url":"https:\/\/brightsquid.com\/us\/author\/mark\/"}]}},"_links":{"self":[{"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/posts\/2264"}],"collection":[{"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/comments?post=2264"}],"version-history":[{"count":8,"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/posts\/2264\/revisions"}],"predecessor-version":[{"id":2580,"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/posts\/2264\/revisions\/2580"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/media\/2576"}],"wp:attachment":[{"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/media?parent=2264"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/categories?post=2264"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/brightsquid.com\/us\/wp-json\/wp\/v2\/tags?post=2264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}