{"id":2202,"date":"2023-08-31T02:47:49","date_gmt":"2023-08-31T02:47:49","guid":{"rendered":"https:\/\/kleetos.com\/?p=2202"},"modified":"2025-04-03T05:19:51","modified_gmt":"2025-04-03T05:19:51","slug":"how-secure-mail-strengthens-the-provider-patient-relationship","status":"publish","type":"post","link":"https:\/\/brightsquid.com\/us\/how-secure-mail-strengthens-the-provider-patient-relationship\/","title":{"rendered":"How Secure-Mail Strengthens the Provider-Patient Relationship"},"content":{"rendered":"\t\t
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The shift towards a patient-centred medical home has many individuals searching for new ways to engage and communicate with their healthcare teams. Fortunately for thousands of patients, physicians, specialists and allied health professionals across North America,\u00a0Brightsquid<\/a>\u00a0is transforming the provider-patient relationship, enabling two-way communication safely and securely. But don\u2019t take our word for it. We asked patients for feedback on what they thought about the Brightsquid platform, and the impact it is having on their care. 82% of patients surveyed agreed that using Brightsquid, \u201cmade it easier to communicate with my doctor\u2019s office.\u201d Within that same group of patients, 51% agreed that \u201chas helped me take a more active role in my healthcare.\u201d Here\u2019s what else patients had to say.<\/p>

What patients like about Secure-Mail:<\/h3>

\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u201cI know that no one else can get access to my medical information.\u201d<\/p>

\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u201cI don’t have to wait on hold forever on the phone.\u201d<\/p>

\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u201cIt’s quick, allows for communication that doesn’t really need a doctor’s visit.\u201d<\/p>

\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u201cIt saves having to go into the office to pick up papers, and it also solves the issue of missing phone calls and having to be put on hold when calling the office back.\u201d<\/p>

\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u201cExpeditious use of time. No phoning & waiting online or leaving voicemail by Dr’s office. I too can send a message much faster & convenient. Also, there is a written record of the conversation that is good to have for both sides so as to check back on for clarification or reminder.\u201d<\/p>

What patients don\u2019t like about Secure-Mail:<\/h3>

\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u201cIt’s another password to remember but c’est la vie.\u201d<\/p>

\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u201cI am not confident that an MD will read it first.\u201d<\/p>

\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u201cNo issues.\u201d<\/p>

\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u201cNothing.\u201d<\/p>

\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u201cNone so far.\u201d<\/p>

\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u201cLike it all.\u201d<\/p>

How patients describe Secure-Mail:<\/h5>
4 Most popular words:<\/strong>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Confidential \u2013 90.48% \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Convenient \u2013 83.81% \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Easy \u2013 81.90% \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Time-saving \u2013 70.48%<\/td>4 Least popular words:<\/strong>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Tedious \u2013 5.71% \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Awkward \u2013 3.81% \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Risky \u2013 0.95% \u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Intimidating \u2013 0.95%<\/td><\/tr><\/tbody><\/table>

Take Control of Your Healthcare<\/h3>

Team-based healthcare that includes patients improves health outcomes. When everyone involved in care (including the patient) can safely share results and expertise more easily, health goals are achieved much more quickly.\u00a0Request more information<\/a>\u00a0about using Brightsquid with your healthcare team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

The shift towards a patient-centred medical home has many individuals searching for new ways to engage and communicate with their healthcare teams. 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