Your success hinges on your reputation. Patients remain loyal, or refer your clinic, because of how they feel about the care you provide. They want to feel they’re receiving the most appropriate care, and they want to feel that you have their best interests at heart. The way you communicate with patients can significantly influence their feelings in both categories.
Caroyn Borel is the Financial Insurance Coordinator at Nice Smile Family Dental, a thriving General Dentistry practice in Greenville North Carolina. When it comes to privacy compliance, she says, “I have never been in an office that is more thorough than this one. We do absolutely everything by the book.” When it came time to select a secure-mail provider for the secure transfer of digital x-rays to consulting specialists, Caroyn explains, (more…)
Using fax to share patient information impedes effective and safe coordination of care, and does little to protect patient privacy when used conventionally. If you were to follow the guideline for using fax to share patient information safely published by the OIPC of Alberta you’d likely give up on fax as too cumbersome and costly right away. In fact, if most practices look at their fax procedures, I think they’d discover that they aren’t complying with privacy laws. Read on to learn what you’re doing wrong and to find an easier way.