Sending patients for a referral the old fashioned way - fax machines and follow up - creates long wait times and delays care more than it has to be. The use of eConsults helps primary care physicians get expert answers for their patients much more quickly (shaving as much as 94% off wait times) to improve outcomes and reduce the burden on secondary care.
The clinic knew the use of fax was extending wait times and they resolved to eliminate the out-dated technology entirely. Director of Operations Dr. Mark Lewis says that clinics “...need to be working within the innovations of today to instill confidence in the people we work with”.
With over 800 patients seen each week, Riley Park Maternity Clinics needed to streamline the COVID-19 screening process. Staff were overwhelmed by the sheer volume of first call attempts and many calls went unanswered, adding countless games of phone tag to each day.
Watch this quick 15 minute webinar to learn how Dr. Scott Wilson is able to reduce the length of appointments, improve effectiveness, and get his patients better engaged in their care.
Drumheller Associated Physicians learned that physicians can provide advice to patients more efficiently than phone because there is no room for elongated conversations (that were sometimes taking an hour).
Crowfoot Village Family Practice uses Secure-Mail for clinic to patient communication. That means that staff manage all communications with patients to get information needed to conduct appointments effectively.
Going through the process of a Privacy Impact Assessment (PIA) showed Northland OMS that they needed to change the way they were communicating with patients in advance of surgery. Office Administrator, Terri, said,
Every new patient at Providence Pediatric Cardiology (or their parent) is invited to Brightsquid Secure-Mail as soon as they check in at reception. The clinic and its physicians use Secure-Mail to ensure all the right information
Clinic Manager, Darlene Seguin explained that Secure-Mail supports patient safety in a number of ways. First, the clinic uses Secure-Mail to send patients documents such as
Patient management changed rapidly for Drumheller Associated Physicians with the onset of the COVID-19 pandemic. When some of their 15 doctors were suddenly required to work from home, administrators needed to
